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Clinical trials Complementary and alternative medicine Integrative medicine Medicine Science Skepticism/critical thinking

Patient satisfaction ≠ quality, round ∞

From the viewpoint of hospital administration, patient satisfaction is increasingly the be-all and end-all of how doctors are evaluated, and it is assumed that patient satisfaction is highly correlated with quality of care. Unfortunately, patient satisfaction ≠ quality. A new study shows this very phenomenon in an outpatient setting.

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